Case Study: Bryn Meadows Hotel achieves 21% revenue growth and streamlined operations with Access Hospitality

Bryn Meadows Hotel - Customer Case Study

Bryn Meadows Hotel, a family‑run 4‑star resort in south‑east Wales, was struggling with too many disparate systems, limited functionality from an outdated platform, overseas support delays and fragmented reporting. To address this, they engaged Access Hospitality for a fully integrated hotel management solution, deploying Rezlynx PMS alongside Advanced Conference & Banqueting, Online Booking Manager, Channel Manager, EPOS and integrations for spa, loyalty and voucher sales.

Access Hospitality’s integrated system streamlined operations, improved rate control and automated event and ticket sales, delivering measurable gains: a 13% uplift in average room rate, a 21% increase in overall revenue, a 30% reduction in OTA commissions and error‑free management of 7,500 covers over Christmas. The cloud platform also enabled remote access, faster UK‑based support, automated payments and improved guest feedback processes, resulting in higher direct bookings, increased spend per guest and clearer, faster reporting.

Bryn Meadows Hotel

Cerys John

Sales & Marketing Manager