Case Study: International Hotel Management Group B.V. achieves integrated, scalable cloud operations and 2 hours/day time savings with Access Hospitality

International Hotel Management Group B.V. - Customer Case Study

International Hotel Management Group B.V., the holding company for the Sandton and Pillows Hotel brands, was struggling with time‑consuming manual processes, poor third‑party integrations (especially for revenue and distribution), frequent downtime (around 85% uptime) and disruptive, server‑based upgrades. To address this they moved to a cloud-based property management and distribution solution—implementing Rezlynx PMS, Channel Manager, Online Booking Manager and Advanced CRS—through Access Hospitality.

Access Hospitality delivered a centrally configured, cloud solution that automated distribution, enabled real‑time availability and third‑party API integrations, supported mobile check‑in and centralized reporting. The change saved the group on average about 2 hours per day, eliminated overbookings, improved uptime (only one minor outage since go‑live), smoothed migrations with on‑site training and made the platform easily scalable for new properties.

International Hotel Management Group B.V.

Inge Van Laar

Business Process & Information Technology Manager