Wavetec B2B Case Studies & Customer Successes

Wavetec is a multinational information technology company that is at the forefront of technological revolution for more than two decades and enjoys a firm presence in over 75 countries. With more than 2 million people benefiting from Wavetec's customer experience solutions on a daily basis, its Information Display Solutions installed at 30+ leading financial markets around the world, Queue Management Systems and Self Service Kiosks with a credible customer portfolio, rich integration tools, and customizable solutions, Wavetec is eminently known worldwide.

Abu Dhabi Education Council achieves shorter wait times and streamlined customer service with Wavetec

Abu Dhabi Education Council

Abu Dhabi Securities Exchange achieves state-of-the-art real-time trading displays with Wavetec

Abu Dhabi Securities Exchange

Saeed Hamad Al Dhaheri

Chief Executive

Adamjee Insurance Company Ltd achieves reduced waiting times and improved customer experience with Wavetec's Queue Management System

Adamjee Insurance Company Ltd

Air Mauritius achieves reduced queues and enhanced customer experience with Wavetec

Air Mauritius

Allianz Saudi Fransi Optimizes Customer Flow with Wavetec

Allianz

Almoosa Specialist Hospital achieves 88% decrease in patient wait times with Wavetec

Almoosa Specialist Hospital

AlMoosa Specialist Hospital achieves safer, faster COVID-19 vaccinations with Wavetec's Queue Management System

Almoosa Specialist Hospital

Revolutionizing DMV Services: Arizona Auto Biz Elevates Customer Experience with Wavetec’s Queuing Solution

Arizona Auto Biz

AsiaCell – An Iraqi Telecommunications Company Elevated its Customer Flow with Wavetec’s Personalized Customer Experience Solutions

AsiaCell

Miran Abdul Qadir

Expert of the Digital Sales Support and CX Department

Azerconnect achieves centralised, personalised customer experience and reduced wait times with Wavetec's Spectra Queue Management

Azerconnect

Emiliya Alakbarova

Head of the Quality and CX Department

Bahrain Stock Exchange achieves a world-class, real-time LED trading hall with Wavetec

Bahrain Stock Exchange

Sheikh Khalifa bin Ebrahim Al Khalifa

Deputy Director

Bank Alfalah achieves 24/7 cash deposits and streamlined operational efficiency with Wavetec's CQuick self-service solution

Bank Alfalah

Banorte reduces waiting times and transforms customer service across 800 branches with Wavetec’s Customer Flow Management Solution

Banorte

Banque Saudi Fransi achieves reduced queues and improved customer experience with Wavetec Queue Management Solution

Banque Saudi Fransi

BBVA Peru Pioneering Digital Branch Transformation with Customer-Centric Innovations

BBVA Peru

BCI Bank achieves interactive leadership training and improved employee engagement with Wavetec Digital Signage

BCI Bank

BCI Bank achieves enhanced customer experience with Wavetec's Donatello digital signage

BCI Bank

Botswana Unified Revenue Service achieves streamlined queues and improved customer experience with Wavetec Queue Management Solution

Botswana Unified Revenue Service

Cable & Wireless achieves 24/7 SIM dispensing, streamlined payments and digital self-service with Wavetec's Self-Service Kiosks

Cable & Wireless

A Game-Changer for eVisa Processing in Cameroon

Cameroon International Airports

Capital Health Screening Centre achieves faster patient flow and reduced bottlenecks with Wavetec Queue Management and Digital Signage

Capital Health Screening Centre

Carrefour Kenya’s implementation of the Wavetec's QMS marks a significant milestone in transforming the retail experience

Carrefour

Chapidze Heart Center triples daily patient capacity to 200+ and reduces wait times with Wavetec Patient Flow Management System

Chapidze Heart Center

Chilexpress achieves reduced wait times and improved customer experience with Wavetec

Chilexpress

Codelco achieves safer working environments and real-time safety communication with Wavetec LED display solution

Codelco

Colmenar City Hall achieves safer, streamlined appointments and reduced wait times with Wavetec's web appointment and queuing solution

Colmenar City Hall

Consum Cooperativa Valenciana achieves shorter wait times and higher customer satisfaction with Wavetec queuing solution

Consum Cooperativa Valenciana

Cordoba Stadium achieves FIFA display compliance and stadium-wide visibility with Wavetec LED displays

Cordoba Stadium

CRDB – A Commercial Bank in Tanzania Revamped its Customer Service Experience with Wavetec’s Support

CRDB Bank

Crowne Plaza achieves safe, efficient vaccination operations with Wavetec

Crowne Plaza

Delta Airlines achieves reduced queues and enhanced passenger experience with Wavetec Self-Service Queue Management

Delta Airlines

Delta Premium Lounge Enhances Guest Experience with Wavetec’s Virtual Queue Solutions

Delta Airlines

Deyaar achieves smoother customer flow and on-time event targets with Wavetec's Queue Management System

Deyaar

Dnata Travel achieves real-time centralized digital signage and improved customer engagement with Wavetec

Dnata Travel

Dubai Police achieves streamlined visitor flow and reduced waiting times with Wavetec's Electronic Queue Management Solution

Dubai Police

EGADE Business School achieves an immersive mock stock trading floor and real-time market training with Wavetec

EGADE Business School

Emirates Airline streamlines global customer flow and cuts wait times with Wavetec

Emirates Airline

Emirates Identity Authority expedites customer flow and boosts satisfaction with Wavetec Wavesphere

Emirates Identity Authority

Erbil Stock Exchange achieves real-time market transparency with Wavetec’s dynamic LED displays

Erbil Stock Exchange

Etihad Airways achieves faster, more efficient employee service with Wavetec's Wavesphere solution

Etihad Airways

EUROAMÉRICA achieves real-time financial visibility and striking brand presence with Wavetec's 90m LED Ticker

EUROAMÉRICA

FC Barcelona Megastore achieves faster, streamlined checkouts and reduced wait times with Wavetec’s UNO‑Q and Donatello digital signage

FC Barcelona Megastore

Federal Authority for Identity and Citizenship achieves shorter wait times and centralized branch control with Wavetec's Spectra Queue Management System

Federal Authority for Identity and Citizenship

Wavetec Provided Digital Transformation Solutions to the Karachi’s Green Line BRT System

Green Line BRT

Habib Bank Limited (HBL) boosts customer experience and cuts wait times with Wavetec Queue Management & Video Wall solutions

Habib Bank Limited

HSBC Mexico Implements Wavetec’s Queue Management Solution to Enhance its Customer Experience

HSBC

Huduma Kenya achieves transformed public service delivery and reduced wait times with Wavetec's WaveSphere

Huduma Kenya

Transforming Customer Service at I&M Bank

I&M Bank

IKEA Transforms Checkout Experience with Wavetec’s UNO-Q Queue Management System

IKEA

Interbank achieves up to 84% higher customer satisfaction and faster service with Wavetec

InterBank

Miguel Uccelli

Vice President, Retail Banking

Iraqi Middle East Investment Bank achieves shorter wait times and higher customer satisfaction with Wavetec’s Queue Management solution

Iraqi Middle East Investment Bank

Kcell achieves safe, 24/7 contactless SIM dispensing and eSIM registration with Wavetec

Kcell

Kaspars Kukelis

Chairman of the Management Board

Kenya Commercial Bank (KCB) achieves reduced wait times and improved customer satisfaction with Wavetec

Kenya Commercial Bank

UNO-Q’s Implementation at Kohl’s Unlocks Elevated Shopping Experiences

Kohl’s

Lahore University of Management Sciences achieves hands-on, real-time stock market training with Wavetec's turnkey LED trading floor solution

Lahore University of Management Sciences

Lima Stock Exchange achieves flexible, real-time, self-managed information dissemination with Wavetec's Donatello Suite

Lima Stock Exchange

Link Sportswear achieves COVID-safe pop-up sales and cuts customer wait times with Wavetec's WhatsApp Queuing & Web Appointment System

Link Sportswear

Enhancing Checkout Experience at Liquor Control Board of Ontario (LCBO) with Wavetec’s UNOQ/Linear Queue Solution

Liquor Control Board of Ontario

Lisson Gallery achieves seamless ultra-high-resolution synchronized video displays with Wavetec

Lisson Gallery

Madrid Stock Exchange achieves real-time market transparency with Wavetec's custom LED ticker solution

Madrid Stock Exchange

Pedro de la Muela

IT Manager

Maersk achieves faster service and higher customer satisfaction with Wavetec's Electronic Queue Management System

Maersk

Mohammad Adnan Ansari

Assistant Manager Customer Service Imports

Malta Stock Exchange achieves real‑time information dissemination and enhanced market visibility with Wavetec’s Display Solution

Malta Stock Exchange

Wavetec’s Transforms Customers’ Queuing Experience at M&M Stores, by MARS Group, with UNO-Q

Mars

McLeod Chooses Wavetec Solutions to Enhance Patient Journeys

McLeod Health

Mexican Stock Exchange achieves Latin America's largest indoor LED display and real-time market visibility with Wavetec

Mexican Stock Exchange

Mibanco achieves a 30% reduction in customer wait times with Wavetec's integrated digital signage and queuing solution

Mibanco

Enhancing Checkout Efficiency at Micro Center with Wavetec’s UNO-Q Solution

Micro Center

Milwaukee Brewers Streamlines Customer Flow with Wavetec’s UNO-Q Linear Queue System

Milwaukee Brewers

Ministry of Commerce & Investment achieves shorter wait times and organized queues with Wavetec's Queue Management Solution

Ministry of Commerce & Investment

Saudi Business Center Partners with Wavetec to Optimize the Workflow

Ministry of Commerce & Investment

Ministry of Health in the Khyber Pakhtunkhwa - Customer Case Study

Ministry of Health in the Khyber Pakhtunkhwa

Ministry of Health UAE achieves improved patient experience and streamlined visa processing with Wavetec Queue Management and Digital Signage

Ministry of Health UAE

Ministry of Justice, KSA, Opts for Wavetec Solutions to Reduce Wait & Service Times

Ministry of Justice, KSA

Muscat Securities Market achieves transparent, real-time public dissemination of financial information with Wavetec

Muscat Securities Market

Nahdi Care Clinics Partners with Wavetec to Revolutionize Patient Experience

Nahdi Care Clinics

Nahdi Medical Company achieves enhanced patient experience and contactless WhatsApp queuing with Wavetec

Nahdi Medical Company

Nike achieves safer, shorter in-store queues with Wavetec virtual queueing

Nike

Northgate, America’s leading Hispanic Supermarket Chain, Partners With Wavetec To Enhance Customer Experience Across All Locations

Northgate Market

Nyaho Medical Centre reduces wait times and optimizes patient flow with Wavetec

Nyaho Medical Centre

Nyaho Tamakloe

Nyaho Medical Centre

Orange Sierra Leone Optimizes Their Customer Journey with Wavetec

Orange

Orascom Telecom Algeria reduces wait times and centralizes service monitoring with Wavetec's Queue Management Solution

Orascom Telecom Algeria

Mohamed Achir

Director Transmission Engineering

Orascom Telecom–Mobilink achieves 30% target uplift and higher customer satisfaction with Wavetec's Queue Management System

Orascom Telecom-Mobilink

Fasih Khan

Customer Care Representative

Oregon Lottery achieves improved customer satisfaction and contactless queuing with Wavetec

Oregon Lottery

Puma achieves contactless, socially distanced queuing with Wavetec WhatsApp Queueing

Puma

Rogers Centre achieves stadium-wide cashless transactions with Wavetec

Rogers Centre

Samsung achieves streamlined customer journeys and reduced peak-hour bottlenecks with Wavetec's queue management solution

Samsung

Samsung achieves reduced wait times and improved customer experience with Wavetec's Queue Management System

Samsung

Navigating the Waves of Customer Flow with Lobby Leader The Wavetec and San Diego County Collaboration

San Diego County Planning & Development Services

Santander Bank Chile achieves flexible, real-time nationwide transaction monitoring with Wavetec Video Wall

Santander Bank Chile

Santiago Stock Exchange achieves a modern trading floor and increased advertising revenue with Wavetec's curved display solution

Santiago Stock Exchange

Saudi Fransi for Lease Finance Digitizes Customer Journeys with Wavetec

Saudi Fransi for Lease Finance

Schenectady County DMV Implements Wavetec’s Enterprise DMV Queue System

Schenectady County

Suzuki Carachi Motors Streamlines Customer Flow with Wavetec

Suzuki

Shehzad Siddique

Assistant Manager After Sales

Swiss Post - Customer Case Study

Swiss Post

Tadawul — Saudi Stock Exchange achieves global visibility and increased investor engagement with Wavetec's end-to-end media room solution

Tadawul

Takaful Al Rajhi Group achieves 70% reduction in waiting times and improved customer satisfaction with Wavetec's Atlas customer experience solution

Takaful Al Rajhi Group

Telcel - Customer Case Study

Telcel

Telenor Pakistan achieves nationwide digital self-service and 24/7 customer access with Wavetec’s Telco Wallet Self-Service Kiosks

Telenor Pakistan

Tennessee DMV achieves shorter wait times and higher citizen satisfaction with Wavetec virtual ticketing

Tennessee DMV

The Group Securities achieves landmark visibility and instant real-time stock updates with Wavetec’s 64m outdoor LED ticker

The Group Securities

The Primary and Secondary Healthcare Department, Punjab achieves shorter waits and integrated HMIS with Wavetec

The Primary and Secondary Healthcare Department, Punjab

The University of Nottingham Ningbo China achieves reduced waiting times and seamless student services with Wavetec WaveSphere

The University of Nottingham Ningbo China

The Key to a Seamless Dispensary Experience at MariMed’s Thrive Dispensaries

Thrive

Boosting Brand Awareness with SIM Dispensing Kiosks at Toronto’s Union Station

Toronto Union Station

Toyota achieves reduced wait times and higher customer satisfaction with Wavetec's Queue Management Solution

Toyota

Transco Abu Dhabi achieves real-time operational visibility and faster decision-making with Wavetec LED display solutions

Transco Abu Dhabi

Enhancing Customer Experience at Trident Technical College with Wavetec’s Virtual Queue System

Trident Technical College

TVN Chile achieves higher TRP and a modern interactive studio background with Wavetec's Broadcast Display Solution

TVN Chile

United Bank Limited achieves reduced wait times and higher customer satisfaction across 291 branches with Wavetec

United Bank Limited

United Bank Limited achieves 24/7 branchless remittances and operational efficiency with Wavetec's Remittance Kiosk

United Bank Limited

Revolutionizing Student Services with Wavetec’s WhatsApp

Universidad Panamericana

Workforce Santa Cruz County - Customer Case Study

Workforce Santa Cruz County

Zain Telecom Iraq reduces wait times and manages KPIs at 17 service centers with Wavetec

Zain Telecom Iraq

Laith Riyadh Ra’oof

Head of Direct Sales Department

Zain Telecom Iraq achieves standout retail experience and streamlined queue management with Wavetec's display & EQMS solutions

Zain Telecom Iraq

Zapopan achieves orderly citizen journeys and reduced wait times with Wavetec queue management solutions

Zapopan

ZARA achieves safer, contactless shopping and reduced wait times with Wavetec WhatsApp Queuing

Zara

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