Case Study: Telenor Pakistan achieves nationwide digital self-service and 24/7 customer access with Wavetec’s Telco Wallet Self-Service Kiosks

Telenor Selects Wavetec’s Telco Wallet Self Service Kiosk Solution for the Nationwide Rollout

Telenor Pakistan, a leading telco and financial-services provider (Easypaisa), faced limited franchise coverage and workforce, manually intensive transactions, daytime-only service hours, poor cash and operations visibility, no digital self-service channel, long transaction times and high error and operating costs. To address these challenges Telenor selected Wavetec’s Telco Wallet Self-Service Kiosk solution to digitalize and automate core customer transactions.

Wavetec designed, manufactured and installed an initial 10 self-service kiosks (in Karachi, Lahore, Islamabad, Faisalabad and Peshawar) — with SIM dispensing/activation, biometric ID, cash accept/dispense, multilingual UI and real-time analytics — and is scaling to 60+ SIM-dispensing kiosks. The Wavetec kiosks delivered 24/7 access, reduced wait and service times, lower workforce and operational costs, improved Easypaisa cash visibility, higher customer satisfaction and increased revenues; they have served hundreds of thousands of customers and produced a substantial rise in satisfaction over the past six months.

Telenor Pakistan