Case Study: Ministry of Commerce & Investment achieves streamlined workflows and reduced wait times with Wavetec

Saudi Business Center Partners with Wavetec to Optimize the Workflow

The Ministry of Commerce & Investment launched the Saudi Business Center to serve business owners and investors across Saudi Arabia, but it needed to improve workflow and customer experience while dealing with issues from its previous vendor. Serving around 23,120 customers a month, the center required a better queue and service process for licensing, permits, registration, and support services.

Wavetec implemented a queue and self-service solution for the Saudi Business Center, including kiosks, screens, feedback tools, a management dashboard, and WhatsApp Queue for remote joining. The result was a streamlined workflow, reduced waiting times, improved branch performance and employee productivity, plus real-time customer feedback and insights. Wavetec’s solution helped the center deliver a better customer journey and laid the groundwork for rollout across all branches.

Ministry of Commerce & Investment