Case Study: Clackamas County achieves faster service and shorter wait times with Wavetec Queue Management

Clackamas County Modernizes Public Services with Wavetec

Clackamas County Courthouse in Oregon, serving more than 430,000 residents, needed a better way to manage heavy visitor traffic, crowded waiting areas, and limited real-time visibility. The courthouse turned to Wavetec and its Queue Management System to replace manual queue handling with a more automated, transparent public service process.

Wavetec implemented self-service kiosks, LED counter displays, Donatello digital signage, a Lobby Leader workflow, and Spectra real-time dashboards to digitize the entire visitor journey. As a result, Clackamas County improved service flow, reduced confusion and wait times, increased staff efficiency, and gained live operational insights for better planning and resource use, helping deliver a more professional citizen experience.

Clackamas County