Case Study: Nyaho Medical Centre reduces wait times and optimizes patient flow with Wavetec

Wavetec transforms customer journey at Nyaho Medical Centre Ghana

Nyaho Medical Centre, a leading Ghanaian hospital with nearly 50 years of service, was facing heavy daily patient volumes of 400–500 and persistent problems with long, unexplained waits, disordered queues and difficulty navigating multiple departments. To reduce operational costs and improve reception efficiency, Nyaho Medical Centre engaged Wavetec and invested in a patient flow management system.

Wavetec, working with distribution partner Net-i Engineering Ltd., deployed a turnkey Patients Flow Management System featuring self-service ticketing kiosks, virtual queues, integrated digital signage, LED displays and audio calling with department-wise routing. The Wavetec solution optimized service processes, minimized waiting and service times, and improved overall efficiency and patient comfort—allowing staff to manage high patient volumes more smoothly and visibly reducing queue-related delays.

Nyaho Medical Centre

Nyaho Tamakloe

Nyaho Medical Centre