Wavetec
120 Case Studies
Case Study: Adamjee Insurance Company Ltd achieves reduced waiting times and improved customer experience with Wavetec's Queue Management System
A Wavetec Case Study
Adamjee Insurance Company opts for Wavetec to Manage High Footfall
Adamjee Insurance Company Ltd (AICL), a general insurer with 34 branches, faced high footfall and the need to improve customer experience, reduce physical queues, capture feedback and monitor branch performance centrally. To address this, Wavetec implemented its Queue Management System — including a Ticket Dispensing Unit (TDU) Lite, six Counter Display Units, software-based Teller Station Units, media controllers and digital signage — to streamline arrivals and front‑office workflows.
Wavetec’s solution delivered virtual queuing, real‑time monitoring, customized staff performance reports and live status displays, enabling staff to call customers promptly, provide personalized service and eliminate visible queues. As a result, AICL reported reduced perceived waiting times, improved staff efficiency and service consistency across branches, increased customer satisfaction and higher referral-driven footfall thanks to the enhanced customer experience.
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