Case Study: Mibanco achieves a 30% reduction in customer wait times with Wavetec's integrated digital signage and queuing solution

Mibanco - Customer Case Study

Mibanco, Peru’s largest microfinance bank, faced the challenge of modernizing branch customer flow by integrating a queuing system with digital signage while accommodating complex, branch-specific workflows and an urgent rollout across 100 branches. To meet these needs they selected Wavetec’s Digital Signage and Queuing System and required a solution that supported custom calling logic and a rapid regional deployment.

Wavetec implemented an integrated Queue Management and Digital Signage solution with centralized reporting and dashboards, enabling real-time business intelligence and daily employee performance tracking. The Wavetec deployment went live across all 100 branches in just 2.5 weeks, reduced customer wait times by 30%, and gave managers branch-level KPIs and staff performance metrics without onsite visits.

Mibanco