Case Study: Delta Airlines achieves reduced queues and enhanced passenger experience with Wavetec Self-Service Queue Management

Delta Airlines deploys Wavetec Self Service Queue Management softwares to manage passenger traffic effectively

Delta Airlines, one of the largest U.S. carriers handling nearly 200 million travelers and about 15,000 daily flights, needed a way to manage heavy passenger footfall and growing queues—especially at Sky Club shower facilities—while supporting customers during delays, cancellations and extended waits. To streamline passenger flows and improve the lounge experience, Delta Airlines engaged Wavetec for queue management expertise and a contactless self-service solution.

Wavetec deployed Ticket Dispensing Kiosks with a Customer Calling Application (Web TSU), SMS notification alerts and Spectra dashboards and reporting across multiple Sky Club lounges, enabling paperless virtual queues and live queue tracking. The Wavetec solution reduced queuing times, lowered operational costs, improved staff productivity and resource allocation, increased passenger satisfaction (allowing guests to use café facilities while they wait), and delivered actionable analytics and higher ROI.

Delta Airlines