Case Study: Saudi Fransi for Lease Finance achieves faster, optimized customer journeys with Wavetec

Saudi Fransi for Lease Finance Digitizes Customer Journeys with Wavetec

Saudi Fransi for Lease Finance (SFL), a fast-growing financial institution serving the automotive sector, wanted to digitize services and improve customer flow across its branches in Jeddah, Riyadh, and Dammam. The company was struggling with long waiting times and inefficiencies caused by its previous queuing system, and turned to Wavetec for a better customer journey and queue management solution.

Wavetec implemented a complete queuing solution for Saudi Fransi for Lease Finance, including an M13 kiosk, LCD display, Donatello player, Web TSU, central reporting software, and a sound system. The result was a more organized branch experience with shorter wait times, improved customer service, and better customer satisfaction, while Wavetec’s central reporting tools also helped SFL manage deployments, track customer data, and make more informed KPI-driven decisions.

Saudi Fransi for Lease Finance