Case Study: Thrive Dispensaries by MariMed achieves shorter wait times and better customer flow with Wavetec Queue Management Solutions

The Key to a Seamless Dispensary Experience at MariMed’s Thrive Dispensaries

Thrive Dispensaries, owned by MariMed, was struggling with long wait times and an inefficient customer journey, while also needing a queue management solution that could work without extra kiosks. The company wanted its existing POS system to remain the hub of operations, making the integration challenge difficult for most vendors, including Wavetec.

Wavetec implemented a fully integrated queue management solution for Thrive using API connectivity with the POS system, LCD customer display units, and Donatello digital signage. The result was shorter wait times, clearer queue visibility, better staff productivity, and a more seamless customer experience, with Thrive reporting that Wavetec “truly delivers” and noting the solution was fully integrated and effective in a new sector.

Thrive