Case Study: Workforce Santa Cruz County improves visitor flow and reduces wait times with Wavetec’s WhatsApp & Virtual Queuing Solutions

Workforce Santa Cruz County - Customer Case Study

Workforce Santa Cruz County, a partnership of local organizations serving job seekers and businesses, needed a way to manage heavy visitor traffic while maintaining a first-come, first-served service model. They turned to Wavetec for an electronic queue system that could organize arrivals and improve the visitor experience.

Wavetec implemented its WhatsApp Queuing and Virtual Queuing solutions at one location, allowing visitors to join the queue from their phones, receive virtual tickets, track wait times, and get notified when it was their turn. The result was a more contactless and efficient service flow with reduced actual and perceived wait times, improved staff productivity, and better customer satisfaction; Workforce Santa Cruz County also said the stability of the system was exactly what they had been looking for.

Workforce Santa Cruz County