Case Study: University of Wolverhampton improves student service flow with Wavetec’s Virtual Queuing System

Modernizing Student Services at University of Wolverhampton with Wavetec’s Virtual Queuing System

University of Wolverhampton partnered with Wavetec to modernize student services and solve inefficiencies in managing queues, tracking student flow, and reducing congestion. The university needed a more inclusive, less stressful way to handle long wait times, especially for students with disabilities, and turned to Wavetec’s virtual queue management solution.

Wavetec implemented a Virtual Queuing System with WhatsApp queuing, M-13 kiosks, digital signage, and real-time analytics to create a smoother, more accessible experience. The results included reduced lobby congestion, nearly 7 in 10 students reporting lower anxiety, and feedback from over 1,000 students showing strong approval, including 75% who preferred sitting down instead of standing in line.

University of Wolverhampton