Case Study: Ministry of Health UAE achieves improved patient experience and streamlined visa processing with Wavetec Queue Management and Digital Signage

Ministry of Health in UAE Improves Patient’s Experience through Installation of Wavetec’s Queue Management and Digital Signage Solutions

Ministry of Health UAE, the federal body responsible for implementing healthcare policy, was struggling with heavy footfall, long unorganized waits, an unintegrated patient-flow system, no centralized reporting and unclear visa-service workflows. To tackle these issues the Ministry engaged Wavetec to deliver a Patient Flow Management System, including Queue Management and Digital Signage Solutions.

Wavetec integrated its queueing platform with MOH’s backend, added online appointments with barcode-enabled ticketing kiosks, digital signage and customized automated workflows for visa processes to guide patients step-by-step. The solution centralized reporting, removed crowded service areas with a virtual queue, enabled per-day appointment limits and automated notifications; Wavetec completed the project on time, provided UAE-based support, and the Ministry reported a drastic reduction in customer complaints and a smoother, more efficient patient experience.

Ministry of Health UAE