Case Study: Kohl’s achieves faster, smoother checkout experiences with Wavetec’s UNO-Q solution

UNO-Q’s Implementation at Kohl’s Unlocks Elevated Shopping Experiences

Kohl’s, the largest department store chain in the United States, needed a better way to manage crowded checkout areas, disorganized queues, and long wait times that were causing confusion and walkaways during peak hours. To improve the customer experience, Kohl’s partnered with Wavetec and adopted its UNO-Q queuing and call-forwarding solution.

Wavetec implemented UNO-Q with LCD guidance and light tower sensors to streamline queue management and direct customers to the right counter. The result was a smoother checkout flow, reduced waiting times, improved service efficiency, and higher customer satisfaction, while performance reports gave Kohl’s data to keep optimizing operations.

Kohl’s