Case Study: Banque Saudi Fransi achieves reduced queues and improved customer experience with Wavetec Queue Management Solution

Banque Saudi Fransi deploys Wavetec’s Queue Management System across 102 Branches

Banque Saudi Fransi partnered with Wavetec to accelerate a multi‑year branch transformation toward a “bank of the future” and address long wait times, inconsistent service and the need for deeper customer insight. BSF selected Wavetec’s Queue Management System and Wavesphere suite — including Virtual Queue Management, self‑service ticketing kiosks, Donatello Digital Signage, Web TSU, LCD CDU and Opinion Plus feedback — to modernize customer flow and service areas across the bank’s branches.

Wavetec delivered a turnkey enterprise solution with centralized reporting and live dashboards, multilingual kiosks integrated with customer cards, targeted digital signage and on‑the‑spot feedback, enabling real‑time monitoring of average wait and service times, NPS and teller performance. The implementation improved customer satisfaction and loyalty, reduced complaints, optimized seating and counter allocation, generated lead/sales opportunities at tellers and contributed to increased branch revenues and deposits — all driven by Wavetec’s platform and analytics.

Banque Saudi Fransi