Case Study: The University of Nottingham Ningbo China achieves reduced waiting times and seamless student services with Wavetec WaveSphere

The University of Nottingham Ningbo China - Customer Case Study

The University of Nottingham Ningbo China (UNNC) needed to streamline student support at its new one‑stop service centre, The Hub, which serves more than 6,000 students annually. The university wanted to minimize long and unexplained waiting times, route heavy student flow to the right representatives, enable mobile reservation of queue spots, give staff visibility of queue lengths and waiting times, alert management when thresholds were exceeded, and capture real‑time student feedback. To meet these goals UNNC engaged Wavetec to implement its WaveSphere customer‑experience and queuing platform.

Wavetec deployed a WaveSphere solution combining self‑service kiosks with ticket printers, Mobile‑Q for app‑based virtual tickets, Donatello digital signage, and 12 Opinion Plus feedback units integrated with the queuing system. Students join queues via kiosk or app, staff call up tickets from desk screens, signage displays ticket/counter info and content, and managers get real‑time reports and alerts. The Wavetec solution freed reception for general enquiries, enabled monitoring of volumes and waiting times, allowed managers to resolve delays as they occur, and delivered actionable feedback to improve staff training and overall student experience.

The University of Nottingham Ningbo China