Case Study: Zapopan achieves orderly citizen journeys and reduced wait times with Wavetec queue management solutions

Zapopan trusts Wavetec to aid in managing high daily foot traffic

The Integral Center of Services of Zapopan (CISZ) was built to streamline 543 municipal procedures and serve the city’s growing population, but the facility faced very high daily foot traffic (2,000–4,000 visitors) and needed a way to order queues, reduce wait times, prioritize customers with special needs and improve executive performance. Zapopan engaged Wavetec to provide a comprehensive queue management solution for the new multi-service center.

Wavetec deployed a full system including 6 kiosks, 15 Donatello 60" digital signage screens, 123 WebTSUs, 2 TDU Desktops and Spectra Dashboards analytics to enable contactless self-service, real-time monitoring and prioritization. The Wavetec solution accommodated thousands of visitors daily, reduced perceived wait times, improved organization and citizen satisfaction (users reported faster, less stressful procedures and timely service), and provided measurable footfall and performance data to optimize operations.

Zapopan