Case Study: MANOR achieves faster, smoother checkout flow with Wavetec Queue Management

Optimizing Customer Flow At Manor With Wavetec’s Physical Queuing System

MANOR, the Geneva department store, needed to streamline long checkout lines and improve the shopping experience for its busy customer flow. Wavetec addressed this challenge with its queue management and physical queuing solution, helping MANOR reduce congestion and make waiting more manageable for both customers and staff.

Wavetec implemented an F-19 ticket kiosk, LCD counter display units, Donatello digital signage, and real-time queuing software to manage customer flow more efficiently. The result was reduced physical queuing, faster service coordination, improved operational efficiency, and positive customer feedback for the more organized, easy-to-use system.

MANOR