Case Study: IKEA achieves faster, smoother checkout experiences with Wavetec’s UNO-Q Queue Management System

IKEA Transforms Checkout Experience with Wavetec’s UNO-Q Queue Management System

IKEA Dubai’s flagship Jabel Ali store faced long checkout queues, confusion during peak hours, and inefficient manual queue handling that slowed service and split cashier focus. To improve the customer experience, IKEA worked with Wavetec and its queue management solution, UNO-Q, to create a more organized and scalable checkout process.

Wavetec implemented a dual-queue setup for 14 counters, Donatello digital signage for clear guidance, one-click call forwarding for cashiers, and real-time queue updates for customers. As a result, IKEA reduced wait times and confusion, improved operational efficiency and throughput, and increased customer satisfaction with a smoother, more transparent checkout experience.

IKEA