Case Study: BCI Bank achieves enhanced customer experience with Wavetec's Donatello digital signage

BCI Bank Revamps Customer Experience Through Wavetec’s Digital Signage

BCI Bank, a major Chilean financial institution with more than 10,500 employees and over 300 branches, sought to improve customer experience and reduce perceived waiting times in its service areas. To meet these goals it partnered with Wavetec and selected Wavetec’s Donatello digital signage solution to deliver engaging entertainment and targeted information across branches.

Wavetec implemented Donatello players and 32"–55" screens wired via HDMI to a central web server and managed through Donatello Suite, enabling scheduled, profile-based content (TV, news, weather, social feeds), bandwidth controls, automatic stability alerts, and easy on-site replacement. The rollout included 260 screens in the first stage, delivering stronger in-branch engagement, centralized control, simpler maintenance, integration with queue systems, and lower hardware/software costs thanks to Wavetec’s Android-based approach.

BCI Bank