Case Study: Stoops Freightliner achieves faster service flow and shorter wait times with Wavetec Queue Management System

Stoops Freightliner Boosts Service Flow with Wavetec

Stoops Freightliner, one of the Midwest’s largest commercial truck sales and service providers, faced congestion at its front desks as walk-in customers arrived in high volumes. The manual check-in process caused bottlenecks, unclear counter assignments, and limited visibility into queue lengths and staff utilization, creating a need for a more automated and transparent service flow. Wavetec was brought in to help modernize the experience with its Queue Management System.

Wavetec implemented a customized solution featuring self-service kiosks, 19-inch LCD counter displays, wireless switch buttons, virtual queue integration, and Spectra Analytics Dashboards. This streamlined customer flow, reduced waiting time and congestion, improved staff productivity, and gave managers real-time data to optimize operations. As a result, Stoops Freightliner achieved a more organized, efficient, and customer-centric service environment, with measurable gains in service flow and overall satisfaction.

Stoops Freightliner