Case Study: Player 22 Sportswear achieves smoother checkout and reduced wait times with Wavetec

Optimizing Customer Flow with Wavetec’s Queuing System at Player 22 Sportswear

Player 22 Sportswear, a 1,200-square-meter premium sportswear concept store in Italy, was struggling with long checkout lines during peak hours. The delays frustrated shoppers, led to abandoned purchases, and put extra pressure on staff. To address this, Player 22 Sportswear partnered with Wavetec to implement a modern queue management solution.

Wavetec deployed an advanced queuing system featuring an M-18 kiosk, wireless handset, Spectra Controller, and Donatello digital signage to create a virtual queue and guide customers while they kept shopping. The solution reduced perceived wait times, lowered customer abandonment, improved cashier efficiency with real-time queue management, and created a smoother in-store experience that helped protect sales.

Player 22 Sportswear