Case Study: Universidad Panamericana streamlines student services with Wavetec’s WhatsApp E-Forms and HubSpot integration

Revolutionizing Student Services with Wavetec’s WhatsApp

Universidad Panamericana, a prestigious university in Mexico, was struggling to streamline student service requests in its payment area because students had to go through multiple manual steps and staff had to manage tickets by hand. To solve this, the university worked with Wavetec, using its WhatsApp E-Forms solution integrated with HubSpot to simplify and centralize the service process.

Wavetec implemented a WhatsApp-based e-form and queue ticketing workflow that let students scan a QR code, submit requests directly in WhatsApp, and receive tickets in real time. The data synced automatically to HubSpot, reducing waiting times and manual errors while improving visibility, reporting, and the overall student experience.

Universidad Panamericana