Case Study: Capital Health Screening Centre achieves faster patient flow and reduced bottlenecks with Wavetec Queue Management and Digital Signage

Wavetec installs Queue Management System and Digital Signage Solutions at Capital Health Screening Centre

Capital Health Screening Centre, a prestigious client, faced patient flow bottlenecks, repeated data collection, and inefficiencies that slowed throughput and increased costs. Wavetec was engaged to address these challenges, deploying a Queue Management System and Digital Signage Solutions as part of its Wavetec Enterprise Solution integrated with the centre’s Patient Information System.

Wavetec implemented self-service touch-screen kiosks, automated queuing that handles online appointments and walk-ins with priority levels, and integration so clinicians can view prior reports when calling patients. The Wavetec solution enabled immediate response to bottlenecks, eliminated duplicate patient data collection, delivered faster patient flow and lower costs, more personalized service, and provided management with 30+ reports to monitor staff performance.

Capital Health Screening Centre