Case Study: Mars achieves faster, more efficient customer queuing with Wavetec

Wavetec’s Transforms Customers’ Queuing Experience at M&M Stores, by MARS Group, with UNO-Q

Mars, a leading retail group operating M&M stores across the United States, wanted to improve its customer queuing experience by increasing service efficiency, reducing wait times, and creating a smoother flow during busy periods. It partnered with Wavetec and its UNO-Q queue management solution to replace an inefficient, disorganized queuing process at several stores.

Wavetec implemented UNO-Q as a single-line, call-forward queue system with real-time analytics and digital signage to guide customers and help staff manage service more effectively. The result was a more organized checkout experience, better resource allocation, and improved customer satisfaction, with Wavetec’s solution now handling 25,000–50,000 customers per day across the stores.

Mars