Case Study: Almoosa Specialist Hospital achieves 88% decrease in patient wait times with Wavetec

Almoosa Specialist Hospital witnesses 88% Decrease in Patient Wait Times

Almoosa Specialist Hospital, a 200‑bed private hospital in Al Ahsa, Saudi Arabia, was struggling with heavy patient traffic and an inefficient queuing system that caused long waits, patient anxiety and routing issues across departments. Wavetec was engaged to address these challenges and proposed its Patient Flow Management System, including a queuing solution and an advanced reporting module, to streamline reception, routing and waiting‑area organization.

Wavetec implemented self‑service ticketing kiosks (three locations), status displays and audio/visual alerts tied to its queuing software, plus a reporting dashboard to monitor peak volumes, average waits and staff performance. The deployment cut wait times from roughly 30–45 minutes to about 5 minutes (an 88% decrease), sharply reduced customer complaints, improved patient satisfaction and made real‑time operational adjustments possible, with Wavetec providing ongoing technical support.

Almoosa Specialist Hospital