WNS B2B Case Studies & Customer Successes

WNS (Holdings) Limited is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS delivers an entire spectrum of business process management services such as finance and accounting, customer interaction services, technology solutions, research and analytics and industry specific back office and front office processes.

Case Studies

Showing 88 WNS Customer Success Stories

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Celebi Identifies $2 Million in Savings at the Start of a Transformational Roadmap for its End-to-End Procurement Process

Celebi Aviation Holding logo

Centrica Creates High Visibility E-Invoicing Within a SAP Shared Services Environment

Centrica logo

Church's Chicken Outperforms with Improved Offshore F&A Processes

Church’s Chicken Franchise logo

A Multi-line Insurer Increases Debt Recoveries by 30 Percent

Global Manufacturer of Specialty Chemicals Gains $200 Million Value By Transforming its Source-To-Pay Model

A Bio-Pharmaceutical Products Company Strengthens Decision-Making Capabilities

Co-creation Helps Fleet Operators Reduce Insurance Premiums Leveraging Advanced Analytics & Technology

WNS Enables a Global Electronics Firm to Transform and Streamline its F&A Processes

A Global Electronics Manufacturer Improves Spend Management and Policy Compliance

Co-creation Helps Transform Debt Collection, Reduce Costs by 60%

A Global Financial Information Company Achieves 40% Cost Reduction in HR Operations

Global Hotel Chain - Customer Case Study

A Top Global Hotel Chain Increases Campaign Effectiveness With the 'right' Analytics at Work

Co-creation Helps Generate $450+ Mn in Incremental Revenue Through Customer Analytics

A Global Hotel Chain Gains Insight into Outcomes of Property Expansion with WNS' Impact Analysis Model

One of the Leading Global Hotel Chains Saves 30 Percent of Marketing Costs with WNS' Analytics Solutions

A Telecom Solutions Player for Air Transport Industry Cuts Unallocated Cash by 50 Percent

Co-creation Helps in Claims Assessment of Rooftop Damages Using Cutting-edge Image Analytics Platform

A Leading Global Insurer Creates Center of Excellence to Manage IT Helpdesk

Co-creation Helps Increase Deal Origination by 40%

A Leading Asset Management Firm Strengthens Investment Strategy with Risk Analytics

A Global Air Delivery and Freight Services Provider Consolidates Order-to-Cash Cycle

Social Media Analytics and Ai Help Find Accurate Engagement and Brand Value of Artists for A Global Media Company

WNS Revenue Forecast Model Enables a Pharmaceutical Major to Acquire Sales and Distribution Licenses for Key African Markets

Co-creation Helps Boost Loyalty & Sales Using Propensity Modeling

Co-creation Enables Personalized Marketing Promotions Using Analytics

Big Data Analytics Helps Retail Company Analyze Customer Behavior & Build Targeted Marketing Campaigns

Co-creation Helps Global Shipping Company Achieve Operational Excellence & Digital Transformation

A Travel and Leisure Company Improves Effectiveness of its Marketing Campaigns

A Leading Online Travel Agency Increases Revenues by 16 Percent with Actionable Analytics

A Leading Asset Management Firm Transforms Credit Analysis and Financial Research

Co-creation Using Analytics Helps Reverse Mortgage Attrition & Boosts Cross-selling

Delivering a robust, scalable and cost-effective back office for a leading U.S. brokerage house

Caribbean Airlines Transforms its Revenue Accounting Process

Co-creation Helps Make Dynamic Pricing Decisions Leveraging Analytics

Co-creation Helps In Optimizing Marketing Spend

Co-creation Helps Deliver Insights on Consumption Patterns and Improves Market Share

Co-creation Helps in Identifying Impactful Drivers of Brand Value Using Advanced Analytics

Co-creation Helps Make Dynamic Pricing Decisions Leveraging Analytics

Co-creation Helps Improve ROI on Concept-testing Process Using Analytics

Co-creation Helps Optimize Marketing ROI Through Analytics-led Mmm Technique

Co-creation Helps in Key Investment Decisions Using Analytics

Data Analytics & Predictive Modeling Help Global CPG Company Identify Key Markets for Growth

Co-creation Helps In Identifying Impactful Drivers Of Brand Value Using Advanced Analytics

A Leading Utility Increases its Debt Collection by 50 Percent with Predictive Analytics

Co-creation Leads to Reduction in Operational Costs by 15%

A Leading Regenerative Medical Devices Company Forays into North America

A Leading Utility Reduces Customer Complaints by 80 Percent; Drives Down Operational Costs

A Leading Global Airline Improves Revenue by 15 Percent with WNS’ Sales Center of Excellence

Leading Global Consumer Goods Manufacturer Expands Consumer Base By Leveraging Analytics to Activate Non-user Target Segments

Co-Creation Helps Achieve 28% Revenue Growth Through Direct Channel Using Analytics

Co-creation Helps Achieve 28% Revenue Growth Through Direct Channel Using Analytics

Predictive Analytics Enables a Globally Leading Hotel Chain to Arrest Attrition of Timeshare Members

A Global Hotel Chain Strengthens Revenue Management With Actionable Analytics

A Leading Insurer Improves Operational Efficiencies and Accuracy of Actuarial Reporting

A Leading Insurer Formulates Lifetime Model for Agency Compensation

One of the Medical Devices Leaders Improves Processes to Recover USD 6 Million from Written-Off-Accounts

A Leading Middle East Carrier Transitions to an Enhanced Passenger Revenue Accounting (PRA) System

A Leading Global Hotel Chain Strengthens its Loyalty Program with WNS' Analytics Solutions

A Leading Global Insurer Reduces Operating Costs by GBP 1.3 Mn

A Premier North American Airline Its Expands Co-branded Credit Card Usage

Delivering faster and higher quality research for an information provider to the pharmaceutical and biotech industries

Shared Services and Transformation Roadmap Helps Global Specialty Minerals Producer Achieve Successful Post-merger Integration

Co-creation Helps in Business Transformation Led by Digitization & RPA

Co-creation Helps in Reducing Bad Loans & Improving Compliance

Co-creation Leads to Augmented Model Risk Management Function

Co-creation Helps in Reducing Bad Loans & Improving Compliance

Co-creation Enables Digital Transformation of the P2P Function

A Leading Insurer Increases Customer Retention by Creating a Strong Demand Model

A U.S. Brokerage and Insurance House Outperforms with Efficient Back-office Management

A Major European Airline Increases Speed and Accuracy of Fare Filing

WNS Enables One of the Major Suppliers of Fuel Products in the US to Transform its CFO Organization

MyHomeMove Outperforms with a Low Cost, Scalable Global Services Model

My Home Move logo

Driving Enhanced Value from Newcastle University’s Investment in SAP-based Technologies and Reducing its Cost of Source-to-Pay Functions

Newcastle University logo

SAS Airlines Optimizes Passenger Revenue Accounting Processes

SAS Airlines logo

SITA Builds Supply Chain Agility Optimizes Product Delivery and Improves Service Levels

SITA logo

A Top Specialty Home Medical Equipment Supplier Transforms Revenue Cycle Operations

Travelocity Increases Conversion Rates of Inbound Offline Sales by 50 Percent

Travelocity logo

Travelocity Boosts Offline Revenues 50 Percent by Creating an Offline Revenue Channel

Travelocity logo

A Leading UK Health Insurer Increases Efficiency of Claims Bill Payment by 15 Percent

Consolidation of processes and improvement of response times for a U.K. based Insurance Company

United Airlines Outperforms with Improved Revenue Accounting and Recovery

United Airlines logo

Virgin Atlantic Accelerates Revenues Through Improved Processes

Virgin Atlantic logo

Generating USD 350 Million in Total Contract Value over a Decade for an Air Traffic Communications Specialist

A Media and Entertainment Conglomerate Improves Regulatory Compliance

A Leading GDS Improves Speed and Accuracy of Fare Filing; Reduces Debit Memo Payouts

A Leading Global Hotel Chain Augments Revenue by USD 6 Million with WNS' Sales Center of Excellence

A Top Global Hotel Chain Deploys Analytics to Enhance Revenues by USD 20 Million

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