Case Study: Global Driver Risk Management Company reduces insurance premiums with WNS

Co-creation Helps Fleet Operators Reduce Insurance Premiums Leveraging Advanced Analytics & Technology

The Global Driver Risk Management Company needed a faster, more tailored way to analyze driver behavior across its global fleet operator base after its one-size-fits-all approach failed to produce useful insights. The company turned to WNS to help process EOBR video data and generate timely, accurate event analysis that could support safer driving and lower insurance risk.

WNS co-created an analytics- and automation-driven solution that segmented industries, trained specialized reviewers, and used a proprietary work allocation tool to speed up video clip assignment and review. As a result, WNS helped cut operating costs by 22%, review all events within four to 24 hours, reduce classroom training time by 50%, and shorten new-hire learning curves by 74%, while also improving service consistency and customer satisfaction.