Case Study: My Home Move achieves lower conveyancing costs and faster turnaround with WNS

MyHomeMove Outperforms with a Low Cost, Scalable Global Services Model

My Home Move, the largest independent provider of conveyancing services in England and Wales, needed a way to reduce legal processing costs and scale operations in a highly seasonal, competitive market while maintaining speed and professionalism. To meet these demands, it partnered with WNS and its offshore business process outsourcing services to support home conveyancing and re-mortgaging work.

WNS implemented a blended onshore-offshore delivery model, outsourcing about 60% of the conveyancing back-office process, including contract drafting, mortgage offer processing, and financial statement preparation. As a result, My Home Move became one of the lowest-cost conveyancing providers while improving turnaround times to 24 hours, increasing customer satisfaction, and managing volume fluctuations of up to 50% more effectively.

My Home Move