Case Study: a leading pharma company achieves finance operating model efficiency gains with WNS

a leading pharma company unlocks 42% savings with WNS

A leading pharma company faced significant challenges within its financial shared services center, including high operational costs, employee attrition, inefficient manual processes and underutilized legacy systems. These issues led to poor visibility, compliance risks and financial setbacks. To address this, the company partnered with vendor WNS to re-engineer its finance and accounting operating model.

WNS conducted a comprehensive Process Maturity Assessment and implemented a multi-phase solution. This involved human capital reinforcement, operational blueprinting and process standardization. WNS also proposed technological augmentation using Robotic Process Automation (RPA) and its proprietary hyperautomation platform. The transformed operating model unlocked a potential 42 percent savings opportunity, significantly reduced overdue invoices, improved VAT compliance and provided greater financial clarity for the pharma company.