Case Study: Global Financial Information Company achieves 40% cost reduction in HR operations with WNS

A Global Financial Information Company Achieves 40% Cost Reduction in HR Operations

Global Financial Information Company had a fragmented HR function across multiple UK locations, with non-standardized processes, administrative inefficiencies, and staff without the right expertise handling HR tasks. The company needed a more integrated approach to support 5,000 employees and three business units, and it turned to WNS for help with HR operations.

WNS consolidated and centralized the company’s HR operations at a delivery center in Sri Lanka, introduced skilled resources, and implemented a new HR management system. As a result, WNS helped deliver a 40% reduction in HR costs, 24-hour turnaround times, 99.5% accuracy in operations, and stronger governance with minimal disruption to business continuity.