Case Study: a multi-line insurer boosts debt recoveries by 30% with WNS

An insurer boosts debt recoveries by 30% with WNS

The customer, a multi-line insurer based in Europe, faced the challenge of inefficient motor claims recovery and dispute management operations. To allow its internal staff to focus on core business, the insurer partnered with vendor WNS to outsource these processes and improve debt recoveries while enhancing the customer experience.

WNS implemented a transformed solution for the insurer's motor claims recovery business. This involved realigning processes by complexity, creating specialist teams, improving customer communication, and implementing Lean Six Sigma initiatives. As a result, WNS helped the insurer boost daily debt recoveries by 30 percent within the first year and reduced the average claims settlement time by almost 40 percent, from 212 days to under 130.