Case Study: a leading global insurer cuts operating costs with WNS

Insurer cuts operating costs by £13 million with WNS

The customer, a leading global insurer, faced challenges with its Management Information Systems (MIS) function, including data inconsistency and operational inefficiency across its geographically dispersed teams. This led to stakeholder discontent and a lack of actionable business insights. To address this, the insurer partnered with vendor WNS to establish a Center of Excellence (CoE) and leverage predictive analytics services.

WNS implemented a four-phase transformation, beginning with setting up the CoE in Bangalore. The solution involved standardizing processes, improving resource utilization, and automating reporting. This approach resulted in the insurer significantly improving operational effectiveness and reducing operating costs by GBP 1.3 million. The WNS solution also restored stakeholder confidence, earning the new team a prestigious internal award for customer excellence.