Case Study: a telecom solutions player for the air transport industry cuts unallocated cash by 50% with WNS

a telecom firm for air transport cuts unallocated cash by 50% with WNS

The customer, a telecom firm for air transport, faced significant challenges in managing its cash collections. Issues such as sales disputes, missing contracts, billing problems and delayed invoices were severely choking its cash flow. To address this, it partnered with vendor WNS for its finance and accounting services, specifically focusing on debt collections and order-to-cash processes.

WNS implemented a four-pronged outcome-based solution that involved developing a new collections process, segmenting customer accounts, automating debt tracking and cleansing the customer database. As a result, the vendor increased the customer's collection efficiency from 18 percent to 50 percent within two years. Most notably, WNS reduced unallocated cash from USD 5.6 million to USD 2.5 million in just six months, adding more than USD 5 million to the customer's bottom line.