Case Study: Leading Multi-Line Insurance achieves GBP 1.3 Million operating cost reduction with WNS

A Leading Global Insurer Reduces Operating Costs by GBP 1.3 Mn

Leading Multi-Line Insurance, a multi-line insurer spanning life, general, and health, was struggling with inconsistent MIS reporting, duplicated effort, and “multiple versions of the truth” across teams and geographies. The company needed a more effective operating model and a Center of Excellence to improve analytics, restore stakeholder confidence, and reduce costs, and it partnered with WNS and its MIS/data analytics capabilities to address the challenge.

WNS designed and implemented a four-phase transformation, starting with a 50-FTE offshore Center of Excellence in Bangalore, plus standardization, automation, stronger governance, and predictive analytics support. The result was a more streamlined reporting model, better decision-making, improved control, and measurable impact including GBP 1.3 million in operating-cost savings over five years and 634 hours saved in improvement activities; the team also won the client’s ACE Award for customer excellence.