Case Study: Major European Airline achieves 98% fare filing accuracy with WNS

A Major European Airline Increases Speed and Accuracy of Fare Filing

Major European Airline was struggling with revenue leakage and limited financial control because its fare filing process was fragmented across regions, creating poor visibility and inconsistent updates. The airline turned to WNS and its fare filing services to help improve speed, accuracy, and control across a global operation.

WNS implemented a phased fare filing Center of Excellence in Pune, India, consolidating and standardizing the process across 75 countries, while adding templates, SOPs, a knowledge repository, and a help desk for pricing queries. As a result, WNS helped the airline achieve over 98% accuracy, 24x7 speed-to-market, and about a 12% improvement in turnaround time, including 100% on-time delivery for high-profile promotional campaigns.