Case Study: Global Logistics Conglomerate achieves standardized, high-quality order-to-cash operations with WNS

A Global Air Delivery and Freight Services Provider Consolidates Order-to-Cash Cycle

Global Logistics Conglomerate, a U.S.-based logistics leader, needed to standardize its ship-to-collect finance and accounting processes across EMEA while scaling high-volume airway bill manifesting. WNS was selected to help address inconsistent regional processes, tight customs cut-off requirements, and the need for a geographically diverse, high-quality outsourced delivery model.

WNS transitioned the work to centers in India and standardized airway bill manifesting, billing, invoice adjustments, cash application, and accounts payable. The engagement helped WNS support more than 11 million airway bills a year at over 99.7% accuracy, cut billing turnaround from 96 hours to 48 hours, reduce unapplied cash from over 8% to under 2%, and lower operating costs by 60% versus onshore operations.