Case Study: Global Information and Telecommunication Company achieves a 50% reduction in unallocated cash with WNS

A Telecom Solutions Player for Air Transport Industry Cuts Unallocated Cash by 50 Percent

Global Information and Telecommunication Company, a leading provider of information and telecommunication solutions for the air transport industry, was struggling with cash collections due to sales disputes, missing contracts or purchase orders, billing issues, delayed invoices, and misapplied credits. The growing debt burden was choking cash flow, and the company needed help improving its order-to-cash and debt collection process, which it turned to WNS to address.

WNS implemented a four-pronged, outcome-based collections solution that included process documentation, account segmentation, debt profiling, an online debt-tracking tool, customer education, database cleansing, cash application, and dispute management. As a result, collection efficiency rose from 18% to 50% in two years, contact data accuracy improved from 30% to 98%, overall collections crossed USD 100 million over three years, and unallocated cash fell from USD 5.6 million to USD 2.5 million in six months.