Case Study: United Airlines achieves significant cost savings and process efficiencies with WNS

United Airlines Outperforms with Improved Revenue Accounting and Recovery

United Airlines needed a cost-effective, high-quality way to manage passenger revenue accounting and fare audit recovery while improving efficiency and controlling costs. To support this, the airline partnered with WNS and moved these operations offshore as part of its continuous improvement efforts.

WNS implemented an end-to-end revenue accounting and recovery solution in India, with over 300 staff handling complex audit, investigation, refund, and collection work. The engagement delivered significant cost savings, improved service quality and productivity, enhanced recoveries, and helped United achieve ongoing process efficiencies while freeing internal resources for strategic work.

United Airlines

David Wing

VP and Controller, United Airlines