Case Study: a leading Middle East carrier enhances passenger revenue accounting with WNS

Middle East Carrier achieves real-time PRA transition with WNS

A leading Middle East airline wanted to migrate from its existing Passenger Revenue Accounting (PRA) system to a new, more efficient and automated platform. The carrier was facing challenges with rising costs and resource allocation and sought support for business analysis, process evaluation, and system implementation. It partnered with a global IT solutions provider for the new system and also engaged WNS for its domain expertise.

WNS provided consulting services to both the airline and the IT provider, offering business strategy analysis, resource planning, and system validation. WNS leveraged its operational expertise in various revenue accounting platforms to ensure the new system was aligned with the airline's business needs. The solution enabled a smooth transition to the new PRA system, providing the airline with visibility into a future 'real-time' state and helping it achieve its government-mandated insourcing objective. WNS's involvement also enhanced the PRA platform for a successful launch.