Case Study: Virgin Atlantic achieves faster growth and nearly 50% cost savings with WNS

Virgin Atlantic Accelerates Revenues Through Improved Processes

Virgin Atlantic, a long-haul airline, needed a way to manage rapid growth while keeping overhead costs down amid rising fuel prices and a tight labor market. The airline turned to WNS Global Services for outsourcing support, including revenue accounting, contact center operations, and data processing, seeking a partner with deep travel-industry expertise and a strong fit with Virgin’s culture.

WNS worked with Virgin Atlantic to train teams, stabilize processes, and re-engineer key operations such as baggage tracing and customer support. The partnership improved efficiency, enabled faster process execution, expanded 24-hour service, and delivered nearly 50% cost savings for Virgin Atlantic, helping both companies scale the relationship significantly.

Virgin Atlantic

Jeremy Carrington

Head of Procurement