Case Study: Global Shipping and Logistics Company achieves operational excellence and digital transformation with WNS

Co-creation Helps Global Shipping Company Achieve Operational Excellence & Digital Transformation

Global Shipping and Logistics Company, a global NVOCC, faced the challenge of consolidating and standardizing highly decentralized, manual operations across 60 countries after multiple acquisitions left it with fragmented systems, processes, and no single view of operations. It needed a way to maintain country-specific nuances while reducing high costs, turnaround time, and errors, and it turned to WNS for help.

WNS co-created a digital transformation and operational excellence solution that centralized end-to-end processes, including tariff, reference data management, booking, export, and bills of lading, while adding automation, workflow, and OCR capabilities. As a result, Global Shipping and Logistics Company achieved a uniform view of operations, eliminated errors, improved productivity by 80%, reduced TAT by 71% in tariff updates, reached over 99% billing accuracy, and delivered USD 4.3 million in savings.