Case Study: Top Specialty Home Medical Equipment Supplier improves collections and cash flow with WNS

A Top Specialty Home Medical Equipment Supplier Transforms Revenue Cycle Operations

The Top Specialty Home Medical Equipment Supplier, a global leader in durable medical equipment, needed to improve cash flow and optimize its revenue cycle while handling complex insurance verification, pre-authorizations, and high-volume claims. After a rigorous evaluation, it selected WNS for its healthcare expertise, analytics capabilities, and commitment to excellence, using WNS for sales order processing, customer support, and medical billing and collections.

WNS transformed the client’s revenue cycle operations with analytics-driven collections, process re-engineering, technology enhancements, and governance support. The results included a 4% increase in collections, a 15% reduction in accounts receivable days, a 25% reduction in total operations cost despite 25% higher staffing, and improved order-to-bill velocity, visibility, and customer service.