Case Study: Europe's Leading Insurance Products Provider achieves 30% higher debt recoveries and 40% faster claims settlement with WNS

A Multi-line Insurer Increases Debt Recoveries by 30 Percent

Europe’s Leading Insurance Products Provider, a major European insurer with global operations, needed to improve debt recoveries and claims handling while enhancing customer experience. In a highly competitive market, the company looked to outsource its motor claims recovery and dispute management operations to gain access to specialized insurance expertise and better process efficiency.

WNS transformed the claims recovery process by re-engineering teams, introducing distributed workflows, Six Sigma and LEAN initiatives, and adding real-time tracking and communication models. WNS helped increase daily collections by 30%, reduce claims settlement time by almost 40% from 212 days to under 130 days, speed claims-to-legal-counsel routing by 90%, and generate 5% additional business worth GBP 3.6 million annually.