Case Study: Leading Medical Devices Manufacturing Company recovers USD 6 Million with WNS

One of the Medical Devices Leaders Improves Processes to Recover USD 6 Million from Written-Off-Accounts

Leading Medical Devices Manufacturing Company, a global leader in wound care medical devices, was writing off more than USD 1.5 million each month because of denied insurance claims, putting significant pressure on cash flow. The company needed extra support beyond its in-house revenue collection team to improve claims recovery and reduce lost revenue, and it turned to WNS for help.

WNS implemented an analytics-led, two-step solution to identify policy-related denial reasons and prioritize the claims most likely to succeed using an intelligent workflow tool. WNS also introduced an outcome-based pricing model and managed the receivables cycle end to end, helping the customer recover USD 6 million on an annualized basis from written-off claims while also standardizing billing practices and improving receivables visibility.