Netsmart B2B Case Studies & Customer Successes

Netsmart is the trusted partner for health and human services’ largest connected community of providers and payers. Netsmart provides on demand and traditional software solutions to automate key financial, clinical and management processes for more than 18,000 organizations, including individual private practices, small group providers, community health centers, counties and more than 35 state systems, to help them improve the quality of life for millions of consumers. Netsmart has nearly 30 years of experience and offers comprehensive services and solutions for a variety of health and human services sectors: Behavioral Health, Mental Health, Public Health, Substance Abuse, Methadone, MR/DD and Social Services.

Ability Beyond achieves threefold growth and 25% lower cost per person served with Netsmart myEvolv

Ability Beyond

Glenna Brown

Career Development Program Manager

Ada S. McKinley achieves increased productivity and improved security with Netsmart myEvolv Mobile

Ada S. McKinley

All Care achieves data-driven care improvements and revenue growth with Netsmart KPI Dashboards

All Care

Dan Meyler

CFO

Allegan County Health Department achieves 90% less paper and improved clinical outcomes with Netsmart CareRecord

Allegan County Health Department

Angelique Joynes

RN, MPH, Health Officer

AltaPointe Behavioral Health achieves 300-hour nursing time savings and eliminates paper stacks with Netsmart’s Observer

AltaPointe

Steve Dolan

CIO

AltaPointe achieves 99% reduction in incomplete documents and major clinician efficiency gains with Netsmart myAvatar

AltaPointe

Tuerk Schlesinger

CEO

Arrow Child & Family Ministries achieves faster foster-parent certification and improved permanency outcomes with Netsmart myEvolv EHR

Arrow Child & Family Ministries

Association of Community Mental Health Centers of Kansas achieves statewide care coordination and efficient Medicaid health homes with Netsmart CareManager

Association of Community Mental Health Centers of Kansas

Kyle Kessler

Executive Director

Care Plus New Jersey achieves CCBHC success and improved care coordination with Netsmart

Care Plus NJ

Michelle Alkhalaileh

Chief Information Officer

Catholic Charities achieves top productivity and improved client engagement with Netsmart CarePathways Benchmarking

Catholic Charities

Maureen Dee

Executive Director

Childress Regional Medical Center achieves faster claims processing and improved revenue cycle efficiency with Netsmart RCM

Childress Regional Medical Center

Emilee Stratton

Chief Financial Officer

Circle of Life Hospice achieves improved real-time care coordination and cost savings with Netsmart Hospice Advisor

Circle of Life Hospice

City of Baltimore Department of Public Health achieves rapid HIV testing and immediate treatment engagement for heroin users with Netsmart CareRecord

City of Baltimore Department of Public Health

Glen Olthoff

STD/HIV Program Manager

Community Mental Health of Ottawa County achieves time- and cost-savings and improved consumer satisfaction with Netsmart CareRecord™

Community Mental Health Ottawa County

Rich Francisco

Deputy Director

COMTREA achieves seamless integrated care and streamlined workflows with Netsmart myAvatar

COMTREA

Andrea Cuneio

Vice President of IT

Concord Regional transforms workflow operations and referral processing after incorporating EHR technology

Concord Regional VNA

County of El Dorado achieves integrated care and easier service delivery with Netsmart CareRecord

County of El Dorado

Jamie Samboceti

Manager of Mental Health Programs

Credo Community Center achieves local opioid treatment access and serves 300+ clients with Netsmart

Credo Community Center

Ann DuMond

Credo Information Systems Manager

Fairbanks achieves $405K in Meaningful Use incentives with Netsmart myAvatar after 90‑day implementation

Fairbanks

Barbara Elliott

Vice President and CFO

Feld Care Connects achieves scalable, paperless documentation and seamless agency communication with Netsmart DeVero

Feld Care Connects

Randi Peled

Founder and CEO

First Choice Home Health and Hospice cuts hospital readmissions and boosts productivity with Netsmart Homecare

First Choice Home Health and Hospice

Beau Sorensen

Chief Financial Officer

Henderson Behavioral Health achieves improved security, performance and recovers 75% of IT time with Netsmart Plexus Cloud

Henderson Behavioral Health

Tony Cox

Chief Information Officer

Henderson Behavioral Health achieves integrated physical and behavioral care and improved efficiency with Netsmart’s Primary Care Module

Henderson Behavioral Health

Steve Ronik

CEO

Henderson Behavioral Health achieves faster, secure emergency referrals and coordinated care with Netsmart's CareConnect™

Henderson Behavioral Health

Rebecca Smith

CIO

Health Homes of Upstate New York (HHUNY) achieves fewer ED visits and better care coordination with Netsmart CareManager

HHUNY

Adele Gorges

Executive Director

Hospice of Michigan achieves 60% faster documentation and real-time bedside charting with Netsmart Homecare Mobile

Hospice of Michigan

Krista Newman

Director of Business Integration

Hospice of the West achieves 50% reduction in admission documentation time and increased EHR adoption with Netsmart

Hospice of the West

Lisa Cheney

Director of Hospice Services

Hospice of the West achieves 100% at-visit charting and faster training with Netsmart Mobile

Hospice of the West

Lisa Cheney

Director of Hospice Services

Kentucky River Community Care, Inc. doubles service access and retention with Netsmart cloud-hosted telehealth

Kentucky River Community Care, Inc.

Vicky Hardin

Chief Information Officer

Kern County achieves 10x private billing collections with Netsmart Insight

Kern County

Athina Kinsley

Health Insurance Specialist

Kindred at Home achieves rapid EHR consolidation and improved clinician workflow with Netsmart DeVero

Kindred at Home

Brandon Ballew

COO

KVC Health Systems achieves 75% lower transcription costs and 50% faster information flow with Netsmart Speech Recognition

KVC Health Systems

Shavonda Thrower

KVC Business Relationship Manager

Los Angeles County Department of Mental Health achieves coordinated, streamlined care with Netsmart CareRecord

Los Angeles County Department of Mental Health

Lorraine Viade

Clinical Psychologist

Lutheran Social Services of Wisconsin and Upper Michigan achieves streamlined billing and rapid Medicaid remittance with Netsmart myEvolv

Lutheran Social Services of Wisconsin and Upper Michigan

Linda Rimmer

Project Manager, Finance

Lutheran Social Services of Wisconsin and Upper Michigan achieves faster remittances and streamlined billing with Netsmart's myEvolv

Lutheran Social Services of Wisconsin and Upper Michigan

Manatee Glens achieves faster, client-centered behavioral health recovery with Netsmart myAvatar CareRecord

Manatee Glens

Melissa Larkin-Skinner

Vice President

Maple Knoll Communities achieves expanded resident access and improved care coordination with Netsmart Telehealth

Maple Knoll Communities

Mark Plunkett

Director of information technology

Maple Leaf Farms achieves near-100% training compliance and consistent, convenient staff training with Netsmart's myLearningPointe

Maple Leaf Farms

Allison Lary

Quality Assurance Director

Marworth achieves less paper and improved client care with Netsmart's TIER

Marworth

Dominick Vangarelli

Clinical director

MediTelecare achieves fast, accurate automated data gathering with Netsmart myAvatar and KPI Dashboards

MediTelecare

Jessica Badiche

MediTelecare

Mental Health Care (Gracepoint) achieves virtually paperless records and major cost savings with Netsmart myAvatar

Mental Health Care

Lenny Moore

CIO

Mental Health Center of Denver achieves $11,174.73 average annual savings per consumer and dramatic reductions in hospitalizations with Netsmart CareRecord™ (Netsmart)

Mental Health Center of Denver

Roy Starks

Vice President of Rehabilitation Services and Reaching Recovery

Mental Health Center of Denver achieves dramatic billing time reduction from days to one hour with Netsmart myAvatar

Mental Health Center of Denver

Stephanie Orecchio

Director of Accounts Receivable

Mental Health Center of Denver achieves greater client engagement and empowerment with Netsmart's myHealthPointe

Mental Health Center of Denver

Melanie Sisson

Manager of information strategy

Metrocare achieves integrated whole-person care with Netsmart CarePOV Medical Note

Metrocare

Stephanie Okeke

Primary care provider

Milwaukee County Mental Health streamlines care for 6,000 patients with Netsmart myAvatar

Milwaukee County Mental Health

Sushil Pillai

Program Manager of EHR Implementation

Missouri Behavioral Health Council achieves statewide CCBHO care coordination, improved outcomes and lower costs with Netsmart CareManager

Missouri Behavioral Health Council

Rachelle Glavin

Vice President of Clinical Operations

Missouri Behavioral Health Council achieves reduced claims costs and improved recovery with Netsmart's myStrength

Missouri Behavioral Health Council

Brent McGinty

Chief Executive Officer

Missouri Behavioral Health Council achieves 38% fewer hospitalizations and $128M savings with Netsmart CareManager

Missouri Behavioral Health Council

Rachelle Glavin

Vice President of Clinical Operations

Mountain Lakes Behavioral Healthcare achieves data-driven clinical and financial insights to prepare for pay-for-performance with Netsmart Enlighten Analytics

Mountain Lakes Behavioral Health

Myron Gargis

Executive Director

Northside Behavioral Health Center achieves 40% faster billing with Netsmart Revenue Cycle Management

Northside Behavorial Health Center

Craig Collette

IT Director

Ohio’s Hospice achieves faster after-hours and urgent-call response with Netsmart CareRouter

Ohio’s Hospice

Kent Anderson

Chief Executive Officer

Ohioans Home Healthcare achieves streamlined documentation, improved clinician and patient satisfaction with Netsmart myUnity

Ohioans Home Healthcare

Kimberly Schmeltz

Director of Operations

Outreach achieves actionable, data-driven decisions with Netsmart KPI Dashboards

Outreach

Kelsey Silver

Director of Quality and Information

Pathways, Inc. sees huge gains after moving away from paper charts

Pathways, Inc.

Tiffany Lisle

Customer Service Manager

Pine Rest achieves higher admissions, improved patient satisfaction and increased revenue with Netsmart CarePathways Benchmarking

Pine Rest

Gretchen Johnson

Clinical Services Manager

PSCH achieves cost certainty, improved security and greater reliability with Netsmart Plexus Cloud™

PSCH

Mike Mittleman

Senior Vice President

Rainbows United, Inc. achieves a paperless, mobile EHR and faster billing with Netsmart myEvolv

Rainbows United, Inc.

Debbie Mai

Vice President of Programs and Services

Rebekah Children's Services boosts revenue and streamlines billing with Netsmart myAvatar

Rebekah Children’s Services

Scott Olson

IT Manager

Rebekah Children's Services achieves 33% revenue growth and reduced billing errors with Netsmart myAvatar

Rebekah Children’s Services

Scott Olson

IT Manager

Red Rock Behavioral Health Services achieves rapid HIE connectivity and improved care coordination with Netsmart CareConnect

Red Rock

Robert Lacy

MIS Director

Richmond Behavioral Health Authority achieves 100% compliance and improved retention with Netsmart's myLearningPointe

Richmond Behavioral Health Authority

Michael Tutt

Director, Human Resources

Rosecrance saves money and stays compliant with Netsmart myLearningPointe

Rosecrance

Sarra Reichwald

Staff Educator

Rosecrance secures Medicaid reimbursements and saves 400 clinician hours with Netsmart’s myAvatar

Rosecrance

Denise Popp

Director of IT

Rosecrance achieves integrated care and reliable Medicaid billing with Netsmart CareRecord

Rosecrance

Denise Popp

Director of IT

San Mateo Goes From “Data-Starved” To Data-Rich with Netsmart’s Enlighten Analytics™

San Mateo County Behavioral Health and Recovery Services

Lorrie Sheets

IT Project Manager

Sauk County achieves 81% drop in illicit opioid use and improved care coordination with Netsmart

Sauk County

Sharon Boesl

Deputy Director of Sauk County Department of Human Services

Seven Hills Foundation achieves clearer outcomes and easier accreditation with Netsmart Benchmarking

Seven Hills Foundation

Kathleen M. Jordan

Senior Vice President and Chief Program Officer

Stars Behavioral Health Group achieves 50% drop in retraining and halves rollout time with Netsmart myEvolv

Stars Behavioral Health Group

State of Illinois achieves faster vital records processing and quicker death certificates with Netsmart

State of Illinois

Jill Alters

Illinois Funeral Directors Association

Syracuse Behavioral Health cuts accounts receivable 11% and speeds claims processing with Netsmart RCM

Syracuse Behavioral Health

Barbara Frappier

Chief Financial Officer

Tarzana Treatment Centers achieves integrated, life‑saving care with Netsmart myAvatar CareRecord

Tarzana

Jim Sorg

Director of Information Technology

The Guidance Center achieves $2M revenue growth and reduced administrative overhead with Netsmart's Avatar

The Guidance Center

Erik Nyberg

Information Systems Director

The Jewish Board achieves seamless, centralized documentation and increased workflow efficiencies with Netsmart myAvatar

The Jewish Board

Madhuparna Dutta

Director of Clinical Applications

The Villages of Indiana achieves streamlined EHR workflows and faster foster placements with Netsmart

The Villages of Indiana

Brenda Chapin

Vice President of Program Administration

Tidewell Hospice achieves 33% more patient visits and reduced mileage costs with Netsmart (CellTrak)

Tidewell Hospice

Lou Freitas

Director of IT

Treasure Coast Hospice achieves increased staff satisfaction and faster, more accurate documentation with Netsmart myUnity

Treasure Coast Hospice

Wenona Palombi

Manager of Healthcare Informatics

Tri-County Mental Health Services achieves fast access to actionable data with Netsmart KPI Dashboards

Tri-County Mental Health Services

Tom Petrizzo

Chief Executive Officer

VNA Health achieves paperless, more efficient home health care and $21,000 in savings with Netsmart Homecare and AllDocs

VNA Health

Lynda Tanner

President & Chief Executive Officer

Walker achieves expanded services, increased revenue, and streamlined billing with Netsmart’s myEvolv

Walker

Scott Preston

Director of Program Improvement

WellPower achieves stronger consumer engagement and connected care with Netsmart's myHealthPointe

WellPower

Melanie Sisson

Manager of Information Strategy

WellPower achieves 94% billing time savings with Netsmart myAvatar and RevConnect

WellPower

WellStone achieves reduced recidivism and expanded access to behavioral health with Netsmart myAvatar

WellStone

Jeremy Blair

Chief Executive Officer

WellStone achieves easy access to actionable, comprehensive data with Netsmart's KPI Dashboards

WellStone

Jeremy Blair

Chief Executive Officer

West End Family Counseling Services achieves greater productivity and care coordination with Netsmart’s myEvolv Essentials

West End Family Counseling Services

Raymond Vargas

Director of Operations

Western Tidewater Community Services Board achieves improved care coordination and expanded telepsychiatry access with Netsmart

Western Tidewater Community Services Board

Brandon Rodgers

Administrator of Program and Service Development

Willow Health Care achieves 35% increase in EHR usage and streamlined documentation with Netsmart EHR

Willow Health Care

Shelly Miller

Chief Financial Officer

Wyandotte County Public Health Department achieves better outcomes and increased consumer satisfaction with Netsmart CareConnect

Wyandotte County Public Health Department

Maria Salas

Division Head

Youth Villages achieves 700+ young adults served daily and streamlined EHR documentation with Netsmart myEvolv

Youth Villages

Katja Russell

Managing Director of Strategic Partnerships

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Netsmart B2B Case Studies & Customer Successes

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