Case Study: WellPower achieves stronger consumer engagement and connected care with Netsmart's myHealthPointe

WellPower - Customer Case Study

WellPower, a Denver-based behavioral health provider founded in 1989, sought to strengthen client engagement by rolling out a consumer-facing portal across the organization. The challenge was twofold: encouraging sign-up and sustained use among clients who often rely on public internet access, and aligning back-end processes so staff could adopt the new workflows without added burden.

WellPower implemented the myHealthPointe consumer portal, supported by peer mentors, instructional videos, executive sponsorship, and integration of its Reaching Recovery assessments into myAvatar. More than 1,700 consumers have completed the Consumer Recovery Measure and PRO Survey online, with responses entering the EHR immediately (eliminating paper), improving appointment messaging and access to resources, and driving stronger connection between individuals and their care.

WellPower

Melanie Sisson

Manager of Information Strategy