Case Study: Community Mental Health of Ottawa County achieves time- and cost-savings and improved consumer satisfaction with Netsmart CareRecord™

Community Mental Health of Ottawa County saves time, money and enhances consumer satisfaction and outcomes with Netsmart’s CareRecord

Community Mental Health of Ottawa County, a public health provider with about 200 service staff serving nearly 3,000 Medicaid-eligible consumers annually, faced the challenge of delivering the right amount, scope and duration of services on limited Medicaid budgets while relying on slow, paper-based workflows that delayed treatment plans, claims and state reporting.

By implementing Netsmart CareRecord™ (upgraded to the 2014 ONC-certified edition) along with CareConnect™, OrderConnect™ and Plexus™ Enterprise Content Management in a cloud-hosted environment, the organization moved intake and treatment planning to point-of-service, automated state billing requirements, enabled point-of-service scanning and faster claims processing, and improved consumer engagement and adherence. The result was time and cost savings, quicker and more consistent payments, a strong return on investment, and readiness to connect to the state HIE and launch myHealthPointe.portal™.

Community Mental Health Ottawa County

Rich Francisco

Deputy Director